Module 1: Soft Skills Development

Course Description

The “Soft Skills Development (Empathy, Communication, Active Listening, Conflict Resolution)” module offers a strategic opportunity to enhance essential skills in the context of the criminal justice system. Soft skills such as empathy, effective communication, active listening, and conflict resolution are increasingly recognized as decisive factors for success in professional relationships and in managing challenging situations. 

Through practical and reflective approaches, we will analyse how these competencies can be directly applied in your work context, with a focus on building trust, improving collaboration, and developing more assertive and effective communication. Using real-life scenarios and case studies, we will explore the best strategies for handling complex situations in a constructive and effective manner. 

This module aims not only to reinforce these competencies but also to integrate new practices that can improve daily performance, with a keen eye on the impact each action has on the work environment and interpersonal relationships. The goal is to provide a space for reflection, exchange of experiences, and continuous growth, so that you can face the challenges of your role in an even more efficient and human-centered way.

Learning Outcomes

By the end of this module, learners will be able to:

1. Identify key elements of empathy and their role in professional relationships.
2. Describe strategies for effective conflict resolution in correctional settings.
3. Summarize the importance of active listening in building trust.
4. Analyse case studies of conflict situations to identify effective communication strategies.
5. Evaluate the impact of empathy on fostering positive relationships with incarcerated youth.
6. Create a role-play scenario demonstrating active listening and conflict resolution skills.