Module 1: Soft Skills Development

Course Description

Welcome to the Soft Skills Development module! 

This module is designed to equip students with essential soft skills needed for effective work in correctional settings, including empathy, communication, active listening, and conflict resolution. Through interactive activities, case studies, practical exercises, and self-reflective activities, learners will develop the skills necessary to build strong relationships with individuals with justice system involvement and colleagues, resolve conflicts, and create a positive impact in their professional environments.

Learning Outcomes

Category: LOTS

• Define empathy and active listening and their significance in communication. (Remember)
• Explain basic techniques for resolving conflicts in everyday interactions. (Understand)
• Identify key components of effective verbal and non-verbal communication. (Understand)

Category: HOTS

• Compare communication strategies in different conflict scenarios to determine effectiveness. (Analyze)
• Evaluate how active listening contributes to resolving disputes among peers. (Evaluate)
• Design a group activity that incorporates empathy and teamwork to resolve a simulated conflict. (Create)